Our promise
If something’s off, we’ll make it right. Start a return or report an issue and our crew will take care of you—fast.
Coffee
-
Fresh coffee can’t be restocked, so we don’t accept returns on opened bags.
-
If your order arrived wrong, damaged, or defective, or if there’s a quality issue, contact us within 7 days of delivery—we’ll replace or refund.
-
Unopened coffee may be eligible for return within 14 days of delivery at our discretion. Please reach out first.
Apparel & Accessories
-
Unused items in original packaging are eligible for return or exchange within 30 days of delivery.
-
Used items can’t be returned unless there’s a defect.
-
Unworn, unwashed apparel with tags attached may be returned or exchanged within 30 days of delivery.
Sale items & gift cards
-
Final sale items and gift cards are non-refundable.
Refunds
-
Once we receive and inspect your return, we’ll issue a refund to your original payment method.
-
Shipping fees aren’t refundable unless the issue was on us.
Exchanges
-
Want a different size or item? Start a return for the original and place a new order, or ask us to set up a direct exchange when you reach out.
Damaged, missing, or incorrect items
-
If your package is damaged, missing items, or you received the wrong product, contact us within 7 days of delivery and include your order number and photos. We’ll fix it.
How to start a return
-
Email us at contact@rangecoffee.com with your order number, what’s going on, and photos if helpful.
Return shipping
-
If the return is due to our error or a product issue, we’ll send a prepaid label.
-
For other returns (like a change of mind), return shipping is on you.
Timing
-
Most returns are processed within 5–7 business days after we receive them. Your bank may take a bit longer to post the refund.